Eat THAT Cookie!: Make Workplace Positivity Pay Off... For Individuals, Teams, and Organizations [Unabridged] [Audible Audio Edition]
Author: | Language: English | ISBN: B00G5LSP0U | Format: PDF, EPUB
Direct download links available Eat THAT Cookie!: Make Workplace Positivity Pay Off... For Individuals, Teams, and Organizations from with Mediafire Link Download Link
Is it possible to create a positive workforce in negative times?
Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is. About the negative things you and your staff members do to make it even tougher.
In her audiobook, Eat THAT Cookie! How Workplace Positivity Pays Off... For Individuals, Teams and Organizations, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace. (Hint: better patient service, improved efficiencies and lower employee turnover all make the list.)
Funny, inspiring and relatable, Eat THAT Cookie! is packed with realistic, down-to-earth tactics leaders can use right now to infuse positivity into their culture.
Listeners will learn:
- How to decree and enforce mandatory fun so that it's really, well, fun.
- Guidelines for doing celebrations the right way.
- Strategies for dealing with queens, poisoners, complainers and other problem people.
- How not to succumb to process paralysis.
- Why victim thinking is so destructive, and how to eliminate it from the organization.
- How to stop judging shoe-heel smashers, pants unzippers, and other irritating patients.
Books with free ebook downloads available Eat THAT Cookie!: Make Workplace Positivity Pay Off... For Individuals, Teams, and Organizations [Unabridged] [Audible Audio Edition]
- Audible Audio Edition
- Listening Length: 3 hours and 36 minutes
- Program Type: Audiobook
- Version: Unabridged
- Publisher: Fire Starter Publishing
- Audible.com Release Date: October 24, 2013
- Language: English
- ASIN: B00G5LSP0U
I've had the pleasure of hearing Liz Jazwiec in person- she had the audience spellbound, and at the end of the session all of us were ready to go back to work and put her ideas into action. I bought the book so I could follow up with my managers, and we've been reviewing one or two chapters each month when we meet for our leadership meetings.
This book has the same upbeat, honest sytle that she uses in her presentations. It's so effective because initially she was a manager who didn't believe that customer relations were important. In fact, her boss had to threaten to fire her before she came around. Since her staff admired her character and dedication and didn't want to see her fired, they embraced customer relations with her in a very short time.
This is a realistic, funny, entertaining book about real changes that can be made in the workplace when people are held accountable for their actions. Since it takes place in a hospital setting, you might think that she had an easy job of "preaching to the choir". Not so! Those of us in health care have seen so many of our colleagues burn out after years of stress, long hours, working holidays, etc. Liz' message is a strong one- we need to remember the reasons we chose to be in health care in the first place. Sure it's high stress, but we all knew that before we started. It's also a noble, unselfish profession that is worth while, that changes people's lives, that helps people get through very trying circumstances.
Here's an example: managers never have a problem counseling employees who are late to work because staff are expected to be accountable for their punctuality.
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