Eat THAT Cookie!: Make Workplace Positivity Pay Off...For Individuals, Teams, and Organizations Paperback – August 30, 2009
Author: Liz Jazwiec | Language: English | ISBN: 0984079440 | Format: PDF, EPUB
Eat THAT Cookie!: Make Workplace Positivity Pay Off...For Individuals, Teams, and Organizations – August 30, 2009
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Review
Is there anyone in healthcare who tells it straighter than Liz Jazwiec? In Eat That Cookie!, she pulls no punches, tells it like it is, and doesn't accept any excuses. In it, she tells her story of transformation from a slave to the negative to a believer in the positive with such honesty that you can't help but relate to it. She is proof to us all that with the right amount of determination and tenacity we can all change for the better, adapt to new expectations, and achieve breakthrough results. Liz stands out as one of those unique individuals who can tell a story so that you'll never forget it and its all-important lessons. And with a sense of humor that is second to none, she does that on every page of Eat That Cookie! With this book, Liz helps those of us in healthcare remember the core values that drew us to serve others and urges us to celebrate that choice every day. I'm so excited that Liz has finally put her stories and philosophy to paper. This book should be on the reading list of everyone in healthcare. It shows just how proud we should all be of what we do! Read it and keep it close by-you never know when you will need Liz's great humor and even better guidance to help you through a tough day. --Becky Anthony, Iowa Hospital Association
Healthcare, as a vocation, holds the promise of almost unparalleled job satisfaction. Unfortunately, the daily life of the healthcare worker also brings a unique combination of physical, emotional, and interpersonal challenges-long hours, sometimes difficult patients, uncooperative coworkers, stressful decisions-often leading to a negative and cynical work environment. We see the results in the form of poor patient service and high staff turnover. For the past decade, Liz Jazwiec has committed her life to improving workplace culture, and her impact has been significant. In her new book, Eat That Cookie!, Liz takes aim at the negative mindset directly, offering a wealth of insight on the topic: how to recognize it, how to address it, and what to do when the inevitable "pushback" occurs. Applying her characteristic blend of humor and directness, Liz makes a strong case for personal accountability and provides practical strategies for aligning staff in a positive way. A "must-read" for healthcare managers at all levels, this book is long overdue. --William J. Hejna, Senior Principal-Health Innovation, Noblis, Inc., Chicago, IL
Liz Jazwiec knows nurses. She knows their work, she knows their frustrations, and she knows how deeply they care about their patients. In Eat That Cookie!, by telling her stories, with a humor that every nurse can relate to (because, let's face it, we've all been there!), she helps nurses see that their work extends far beyond their clinical expertise. Liz reminds us that nurses can reduce patient anxiety, establish patient confidence, and provide care that makes them feel truly cared for and totally satisfied with the patient experience. In Eat That Cookie!, Liz also brilliantly uses her gift of humor to tell her own story about how she moved from a place of negativity to a place of ownership and positivity. (She's a natural storyteller who could have had an amazing career as a stand-up comedienne if she hadn't become a nurse!) She reminds us all what an important role we play in assuring an optimum experience for our patients. If you want to improve the quality of care your patients receive, read this book. Its lessons are invaluable for anyone in healthcare! --Ruth Walton, RN, MS, Regional Chief Nurse Executive, Vanguard Health Systems
Healthcare, as a vocation, holds the promise of almost unparalleled job satisfaction. Unfortunately, the daily life of the healthcare worker also brings a unique combination of physical, emotional, and interpersonal challenges-long hours, sometimes difficult patients, uncooperative coworkers, stressful decisions-often leading to a negative and cynical work environment. We see the results in the form of poor patient service and high staff turnover. For the past decade, Liz Jazwiec has committed her life to improving workplace culture, and her impact has been significant. In her new book, Eat That Cookie!, Liz takes aim at the negative mindset directly, offering a wealth of insight on the topic: how to recognize it, how to address it, and what to do when the inevitable "pushback" occurs. Applying her characteristic blend of humor and directness, Liz makes a strong case for personal accountability and provides practical strategies for aligning staff in a positive way. A "must-read" for healthcare managers at all levels, this book is long overdue. --William J. Hejna, Senior Principal-Health Innovation, Noblis, Inc., Chicago, IL
Liz Jazwiec knows nurses. She knows their work, she knows their frustrations, and she knows how deeply they care about their patients. In Eat That Cookie!, by telling her stories, with a humor that every nurse can relate to (because, let's face it, we've all been there!), she helps nurses see that their work extends far beyond their clinical expertise. Liz reminds us that nurses can reduce patient anxiety, establish patient confidence, and provide care that makes them feel truly cared for and totally satisfied with the patient experience. In Eat That Cookie!, Liz also brilliantly uses her gift of humor to tell her own story about how she moved from a place of negativity to a place of ownership and positivity. (She's a natural storyteller who could have had an amazing career as a stand-up comedienne if she hadn't become a nurse!) She reminds us all what an important role we play in assuring an optimum experience for our patients. If you want to improve the quality of care your patients receive, read this book. Its lessons are invaluable for anyone in healthcare! --Ruth Walton, RN, MS, Regional Chief Nurse Executive, Vanguard Health Systems
About the Author
Liz Jazwiec is a nationally renowned speaker, strategist and consultant who has shared her passion for leadership, engagement and service with audiences across the country. She s also been a longtime hospital officer who helped raise service scores at Chicago, Illinois Holly Cross Hospital from the 5th to the 99th percentile in just a few years. Her work as vice president of patient care and as the director of emergency services was one of the key reasons Holy Cross won Fortune Magazine s Enterprise Award for Best Business Practices in 1996. Today, she uses that expertise to inspire other organizations interested in building a culture where excellence is driven by strong leaders and engaged employees. Many audiences describe Liz s presentations as uplifting, motivational and fun. However they also clearly respect her practical and experience-based style. You re sure to enjoy her creative and viable suggestions for addressing some of the difficult issues facing organizations today.
Books with free ebook downloads available Eat THAT Cookie!: Make Workplace Positivity Pay Off...For Individuals, Teams, and Organizations – August 30, 2009
- Paperback: 105 pages
- Publisher: Fire Starter Publishing; 1 edition (August 30, 2009)
- Language: English
- ISBN-10: 0984079440
- ISBN-13: 978-0984079445
- Product Dimensions: 0.4 x 5.9 x 8.7 inches
- Shipping Weight: 7.2 ounces (View shipping rates and policies)
- Amazon Best Sellers Rank: #72,207 in Books (See Top 100 in Books)
- #29 in Books > Medical Books > Administration & Medicine Economics > Hospital Administration
I've had the pleasure of hearing Liz Jazwiec in person- she had the audience spellbound, and at the end of the session all of us were ready to go back to work and put her ideas into action. I bought the book so I could follow up with my managers, and we've been reviewing one or two chapters each month when we meet for our leadership meetings.
This book has the same upbeat, honest sytle that she uses in her presentations. It's so effective because initially she was a manager who didn't believe that customer relations were important. In fact, her boss had to threaten to fire her before she came around. Since her staff admired her character and dedication and didn't want to see her fired, they embraced customer relations with her in a very short time.
This is a realistic, funny, entertaining book about real changes that can be made in the workplace when people are held accountable for their actions. Since it takes place in a hospital setting, you might think that she had an easy job of "preaching to the choir". Not so! Those of us in health care have seen so many of our colleagues burn out after years of stress, long hours, working holidays, etc. Liz' message is a strong one- we need to remember the reasons we chose to be in health care in the first place. Sure it's high stress, but we all knew that before we started. It's also a noble, unselfish profession that is worth while, that changes people's lives, that helps people get through very trying circumstances.
Here's an example: managers never have a problem counseling employees who are late to work because staff are expected to be accountable for their punctuality.
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